Refund & Cancellation Policy

Every new account starts with a free trial so you can evaluate AeonicX fully before spending anything. No payment details are required to begin the trial, and the assistant works during the trial exactly as it does on a paid plan. We encourage you to use this period to decide whether AeonicX is right for your business.

The trial is an introductory offer, not a permanent entitlement. Its length, terms, or availability may be changed, reduced, or removed at any time, at our sole discretion, without notice. Any change applies to new sign-ups from that point onward.

After the trial, AeonicX is offered as a paid subscription billed in advance for the plan you choose — either a monthly or a six-month billing period. Your access to the paid service begins as soon as your payment is successfully processed and continues for the full period you have paid for.

All payments are final and non-refundable. Once a payment has been made, we do not offer refunds, in full or in part, for any reason — including unused time, partial use of a billing period, change of mind, or discontinuing use of the service before the period ends.

Because a free trial is provided specifically so you can evaluate the product before paying, we ask that you use it to confirm AeonicX meets your needs prior to purchasing.

A paid billing period cannot be cancelled once payment has been made. Your subscription remains active for the entire period you have paid for, and no pro-rata credit or refund is issued for stopping early.

You may choose not to continue at the end of your current period. To do so, simply let us know before your next billing date and your subscription will not renew — you will retain access until the paid period ends, and you will not be charged again.

The only circumstances in which we may consider a refund are:

• A duplicate charge caused by a technical or payment-gateway error.
• A charge made in error on our part for a plan you did not purchase.

In these cases, contact us with the payment details and we will investigate and correct any genuine billing error. Nothing in this policy limits any rights you may have under applicable law that cannot be waived.

Questions about billing, your subscription, or this policy? Email deep@aeonicx.com or use our contact page. A real person reads every message and will respond within one to two business days.